Thread: Horrible Amazon customer service. (Now resolved.)
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Old 08-02-2017, 06:43 PM   #112
John F
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Quote:
Originally Posted by Cinisajoy View Post
...

So the moral of the story is: 99% of the time when you read a company did this to me, it is usually because of something the person did.
With the exception of Wells Fargo who charged me a late fee because the statement showed clearly that it ran from the 11th to the 10th. I knew this I paid that statement's bill on the 7/12. I paid the next month's statement on the 8/11 since I knew that was the first day. For some reason they put the August payment on the July statement. Did not know this until I got the next statement saying I had not made the August payment. It clearly showed the statement ended on the 10th but the 11th payment was there. We tried talking to them. On the phone, no you didn't make a payment. At the bank, sorry we can loan you a phone to call them. Needless to say we paid it off and will not do business with any company that uses Wells Fargo for their credit cards.
Reading your post, I wonder what you did wrong.
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