Quote:
Originally Posted by Purple Lady
I have had very poor experiences with chat. It was usually someone who didn't appear to be fluent in English. I have had better luck with phone calls until now. When I got the wrong phone a second time, I ended up on long calls with three different people because I kept getting cut off. That may have been my fault as I was having wifi issues. Two of them could not understand what my problem was! They spoke unaccented English, so it wasn't a language problem. One person actually told me that I didn't have a choice of what phone I received, that it would be either AT&T, T-Mobile or Verizon. Here's the link - tell me how that could confuse a person of even less than average intelligence. https://smile.amazon.com/gp/product/...?ie=UTF8&psc=1 |
I don't see a confusion if the person is fluent in English and lives in America.
I do however see a problem if the person's first language is not English and they live in a different country. Since most people not in America, do not have a clue to how America works. They do not comprehend that we have choices.
Want a laugh, I talked to someone in another country that thought all french fries were identical to McDonalds french fries. It took three forum pages to get through to her that those are McDonalds french fries and every restaurant has their own version and may or may not be called french fries. Hint to country: they call their french fries chips and their potato chips crisps.
Little secret: The next time you get caught in the key word loop, just tell them that your accent is having a hard time understanding them and can they please connect you to someone else. If you make them think the problem is you and not them, it gets faster results.
Can I guess you got the "you get this, no choice." Repeatedly.