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I think the problem is email. I never email and get great customer service. I usually use chat. This way I can get across what is the issue. For example, recently I ordered a part for my heat pump, it came from a third party seller and stated free shipping. I chose 2 day service and either it wasn't there or more likely I failed to see that they were charging $36 shipping for a $45 part for 2 day USPS. Seriously?? Well I emailed the seller and they refused to adjust at least to a more reasonable amount so I opened a chat line to Amazon. The person was very nice, understood my confusion, looked at my account and then offered a $36 credit for future purchase of an Amazon shipped item good until 2020. I expect I'll used it much sooner than that as I order a lot. Never use email. I think, might be wrong, email is now being done by home workers based on recent advertisements for employment, while those in chat or phone have the ability to quickly go to a supervisor for approvals.
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