Quote:
Originally Posted by Blossom
Times have changed. People are running a mile a minute these days they want brief and concise now. Include your phone number so they can call you for further information if needed. I agree with Catlady make the rest like bullet points.
Sent from my Nexus 7
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Yes, and as you said earlier, Blossom, Amazon will have a record of the previous contacts, so a brief summary of each contact will be enough.
Then I think at the end of that, Purple Lady could possibly add a paragraph of actual complaint: I've been a long-time Prime customer, I spend tons of money, I expect better treatment, you wasted so much of my time, etc. I'd try not to overdo it, but it does sound like they screwed up big-time and owe you an apology in addition to a resolution of the problem.