Quote:
Originally Posted by Purple Lady
I've returned expensive items before, Amazon does this as a courtesy. If you send back a cheaper item, they will simply charge you for it.
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I think the catch was the timing.
You may be loyal and wouldn't do anything wrong but on busy days they don't have time to sort the wheat from the chaff.
Between buyers remorse and wrong items, I bet they were dealing with thousands if not tens of thousands complaints that day.
I am with a fairly good size insurance company but it is small here. We had a storm back in June. In less than 5 hours, there were over 200 claims filed just with my insurance company. I know this because I filed on the car in the morning then discovered the truck was also damaged. I made an appointment on July 7 for the car windshield to be replaced. The original appointment was for August 15. We got lucky and the appointment was moved up to July 26.
I can only imagine the volume of calls State Farm and Allstate got that day.