Thread: Horrible Amazon customer service. (Now resolved.)
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Old 08-01-2017, 12:16 PM   #74
John F
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Quote:
Originally Posted by Cinisajoy View Post
I know how I did too, but I am a native English speaker not just trained to listen for key words.
Let's say I am a customer service representative 3 days after prime day. Calls and emails are coming in hot and heavy. I am working emails.

"Hi I ordered this unlocked phone on this date. I received this tmobile phone. It won't work for me."

This is especially true if the email is long.

Quick glance won't work. Send replacement.
Onto next email.
Like I said, sub-standard customer service.
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