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I purchased an LG G6 US997 factory unlocked model on prime day for $449 and received the LG G6 H872 model instead which is the Tmobile version. I received the same Tmobile phone again as a replacement. I was also charged $557 for the replacement, which was a higher price than I originally paid. I have also now been refunded for the original purchase even though I did not request it. I have been told that I must purchase at the higher price if I want the phone. All I had wanted was to receive the correct phone at the price I paid for it. The details are as described below. The original Order number is*111-2949663-1393040.
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I would condense this opening section a bit, leaving out some of the specifics since you detail them day by day later. Something like this:
I ordered an LG G6 US997 factory unlocked model on prime day for $449 and received the wrong model phone, which I returned for a replacement. Despite repeated interactions with Amazon customer service, I still haven't been able to receive the phone I ordered at the price in effect when I ordered it. The original order number is 111-2949663-1393040.
Here are the details of my repeated attempts to resolve the issue.