Quote:
Originally Posted by John F
You tell me. I know how I interpreted what she posted.
All the more reason to compensate the customer for pawning her off on a sub-standard CS.
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I know how I did too, but I am a native English speaker not just trained to listen for key words.
Let's say I am a customer service representative 3 days after prime day. Calls and emails are coming in hot and heavy. I am working emails.
"Hi I ordered this unlocked phone on this date. I received this tmobile phone. It won't work for me."
This is especially true if the email is long.
Quick glance won't work. Send replacement.
Onto next email.