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Old 08-01-2017, 11:06 AM   #65
Cinisajoy
Just a Yellow Smiley.
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Quote:
Originally Posted by Blossom View Post
Compensation is usually at the company's discretion. I don't think your suppose to ask for it. I agree the only thing Purple Lady is entitled to ask for is the phone at the sale price that is on her original receipt.

Amazon is usually good at making things right. Sometimes they give compensation but sometimes they don't. I don't think it's right to ask for it though.

Earlier this year I ordered a pizza from Papa John's when I picked up that pizza a fight in the kitchen broke out between the prep girl and cook. When I got home I found in my pizza a jagged piece of hard plastic. I contacted them and all the owner did was give me my money back. If anyone deserved compensation it was me. Needless to say they lost my business because the owner handled this poorly. Never did I ask for more than my money back but there was no apologies, no remorse for having to watch two employees attack one another.

Now later we ordered two meals from Culver's they forgot a fry. When I called them to ask about my fry they replaced the entire ordered without asking and apologized. Now they are one of my favorite places.

I gave those two examples to show in both instances that it was up to the company to make it right. All I could do was bring the problem to their attention.




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We once had an order at a chicken place get messed up. They had forgot one item. We discovered it when we got home. We called the place back and the manager asked for our address since we were too far out to drive back into town for one little item so he could compensate us. We figured he was going to mail us a gift card. About 40 minutes later, there was a knock on the door. The guy had our entire order+ whatever had been left out of the first one and our money back. We lived 20 minutes outside of town.
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