Quote:
Originally Posted by John F
IMO, Purple Lady should get some sort of compensation. They sent her the wrong item the first time, honest mistake, maybe. Than they sent her the wrong item a second time. Honest mistake? Hoping Purple Lady will go away quietly? Wasting Purple Lady's time because it is easier than doing the correct thing. And they double bill her and lie about the reason why?
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Did she say she got the wrong phone or that the phone wouldn't work for her?
If she put not and work anywhere in her original message, that may have been all the key words the person taking the complaint understood.
I once called DISH to ask if a second receiver cost extra. The woman on the other end kept saying ok I take your receiver. I promptly asked for an American. The next thing I heard was hola. I asked if the new woman spoke English. She said yes and told me that the customer service representative had put I needed a Spanish speaking person.
I asked my question. She said yes there is a charge. I said ok thank you. We got off the phone.