Quote:
Originally Posted by BearMountainBooks
Compensation is tricky. The only thing you really have a right to is the phone at the advertised price. So that is what you should ask for. IF they choose to compensate or offer something else, you pretty much have to leave that to their discretion. As a business owner (I sell lotion, shampoo and homemade soap) I can tell you that it is fine to write and mention something is wrong with a product or it was messed up in shipping, etc. Most companies, including me, will replace it or refund at our discretion. HOWEVER, if a person starts ASKING for "I want this because I was inconvenienced..." that can cause suspicion that that customer is actually trying to take advantage of either a made-up situation or just some bad luck that occurred. Amazon has a history of going above and beyond, but that is the point--it's above and beyond. The only real obligation on their part is to get you the phone at the advertised price. Anything else is at their discretion. Just one opinion. Your mileage may vary.
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Compensation is usually at the company's discretion. I don't think your suppose to ask for it. I agree the only thing Purple Lady is entitled to ask for is the phone at the sale price that is on her original receipt.
Amazon is usually good at making things right. Sometimes they give compensation but sometimes they don't. I don't think it's right to ask for it though.
Earlier this year I ordered a pizza from Papa John's when I picked up that pizza a fight in the kitchen broke out between the prep girl and cook. When I got home I found in my pizza a jagged piece of hard plastic. I contacted them and all the owner did was give me my money back. If anyone deserved compensation it was me. Needless to say they lost my business because the owner handled this poorly. Never did I ask for more than my money back but there was no apologies, no remorse for having to watch two employees attack one another.
Now later we ordered two meals from Culver's they forgot a fry. When I called them to ask about my fry they replaced the entire ordered without asking and apologized. Now they are one of my favorite places.
I gave those two examples to show in both instances that it was up to the company to make it right. All I could do was bring the problem to their attention.
Sent from my Nexus 7