Quote:
Originally Posted by Purple Lady
Thanks. When I was trying to make it shorter and your suggestion here showed me that I didn't do it correctly again. I think your suggestion of what and how to say it will really help.
Thanks! Karma coming for you even though I will actually have to go to a browser to do it. See here I go again giving a long explanation where none is needed. 
I would like your or anyone else reading this to help me determine what I should ask for as compensation. I went through 4 or 5 reps who each made things worse.
Someone did say to ask for the phone for free, but since it cost $449 dollars that seems like a lot. But I did save them a lot of money by not opening the box when I saw it wasn't the right one. I did this for both phones. My opening it would force them to sell it as used. |
Compensation is tricky. The only thing you really have a right to is the phone at the advertised price. So that is what you should ask for. IF they choose to compensate or offer something else, you pretty much have to leave that to their discretion. As a business owner (I sell lotion, shampoo and homemade soap) I can tell you that it is fine to write and mention something is wrong with a product or it was messed up in shipping, etc. Most companies, including me, will replace it or refund at our discretion. HOWEVER, if a person starts ASKING for "I want this because I was inconvenienced..." that can cause suspicion that that customer is actually trying to take advantage of either a made-up situation or just some bad luck that occurred. Amazon has a history of going above and beyond, but that is the point--it's above and beyond. The only real obligation on their part is to get you the phone at the advertised price. Anything else is at their discretion. Just one opinion. Your mileage may vary.