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That doesn't sound like the Amazon I've dealt with. The grammar/syntax alone is appalling! It comes across as not having been written by a native English speaker. Just keep trying until you find someone who knows what they are doing. Jeff would certainly seem to fall into that category.
Compensation is usually just that. Ideally they should give you the correct phone for the sale price. Amazon also often gives small credits in addition to make up for the time and aggravation.
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