[Purple Lady]

I just received another email.

Amazon's response
I've reviewed your comments regarding the response was sent to you, I do apologize for all the misunderstanding.

Please let me allow to explain, you original query was that why were you charged twice for the replacement after looking at your replacement order I see that since we didn't receive the original item as expected in time frame hence we charged you again and that issued was solved as we issued* refund the amount that was charged.

Further I see that we suggested that you can buy the product on another site since there were issue with our inventory team and hence even our many customer had the same issue. I can see that even different sites might offer wrong item and they are expensive too however in this case we've extended all best hand by issuing replacement and refund so that we could give best customer service because I believe that what you say with regards to our service means much to us.

As a customer centric company, we strive for customer happiness.


My reply
Since I was charged for the replacement phone on the same day I called about receiving the wrong phone, the return could not have been late. This means I was absolutely not charged because I returned the phone too late.

So telling me to spend an extra $100 to get the phone Amazon was supposed to send me is good customer service? Seriously?

Since you have given no help at all, I do not wish to deal with customer service again for this. I will send an email directly to Bezos.

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I guess I'm supposed to be able to time travel so I can give them the return before they even ask for it? I'm going to bed.