Quote:
Originally Posted by Purple Lady
Thanks. When I was trying to make it shorter and your suggestion here showed me that I didn't do it correctly again. I think your suggestion of what and how to say it will really help.
Thanks! Karma coming for you even though I will actually have to go to a browser to do it. See here I go again giving a long explanation where none is needed. 
I would like your or anyone else reading this to help me determine what I should ask for as compensation. I went through 4 or 5 reps who each made things worse.
Someone did say to ask for the phone for free, but since it cost $449 dollars that seems like a lot. But I did save them a lot of money by not opening the box when I saw it wasn't the right one. I did this for both phones. My opening it would force them to sell it as used. |
Compensation: What did you actually lose? Not being able to spend $500.
They refunded and gave you a $5 credit.
I understand they sent you the wrong phone twice. Now do you still want the phone?
I would say for compensation, the best you might could get is the sale price.
What it sounds like happened to you was many people ordered this phone and the warehouse just grabbed what looked like the correct phone because they were in a hurry. Let's see two day shipping. Many people got the wrong thing and contacted customer service that day. Once again overwhelmed workers.
So now, my best advice is contact them again. Use precisely these words. I ordered give the product number on whatever that date was. My order number is . They sent me a different phone. When I contacted Amazon CS on date, they sent me the wrong phone again. I returned both of them. I would like to get the phone I actually ordered at the sale price. If you cannot do this, will you please route me to a supervisor in the US.