Quote:
Originally Posted by BearMountainBooks
I'll be the first to admit that writing is difficult! It requires much editing.
I think what you want to write is something simple:
Dear Amazon,
On Prime Day (date) I ordered MODEL X for X PRICE. I was sent the wrong phone, twice. I have now been refunded for both incorrect phones, however, I want MODEL X for X price as was advertised and promised.
Then you can go into the lengthier explanation of what has happened although they probably do not care how you got there. At the end, state again what you WANT:
As you can see, I have returned both phones and received refunds. HOWEVER, I ordered X MODEL at X PRICE as advertised and I would like to purchase the correct phone for the correct price. Please me me know how to do so.
By going into lengthy detail on what has happened so far, you will only give them openings to "solve" the problem on their own with things like 5 dollar credits. The more you talk about what happened, the less likely they are to hear what you WANT. They will just assume you are an unhappy customer especially as the discount is probably more than they want to apply. They may still offer other solutions, but the the key is to repeat what you want!
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Thanks. When I was trying to make it shorter and your suggestion here showed me that I didn't do it correctly again. I think your suggestion of what and how to say it will really help.
Thanks! Karma coming for you even though I will actually have to go to a browser to do it. See here I go again giving a long explanation where none is needed.
I would like your or anyone else reading this to help me determine what I should ask for as compensation. I went through 4 or 5 reps who each made things worse.
Someone did say to ask for the phone for free, but since it cost $449 dollars that seems like a lot. But I did save them a lot of money by not opening the box when I saw it wasn't the right one. I did this for both phones. My opening it would force them to sell it as used.