Ok Cin
and Anemic Oak, yes, we verified it as she's been using the Fire since I got it for her last Christmas. I can't figure out why she is being asked to verify it again. Maybe she clicked on something wrong as she really has a hard time with technology of any kind.
I should have realized before I posted the question what the issue was, but I'm really tired tonight, and just didn't think it through. Every account you get online you have to verify pretty much