Quote:
Originally Posted by Purple Lady
I'm going to have to get hubby to write it. It's apparently beyond my capability. (I'm not trying to say you're too hard on me, just that I literally can't do it)
I was refunded for the second phone before I even sent it back because I never should have been charged for it in the first place. The thing about them charging me for the replacement pisses me off because not only should I not have been charged, but if they were to charge me it should have been what I paid for the phone they were replacing.
I no longer have either phone, and it appears that they don't want to send me the correct one. I do have accessories I purchased though. My comment about not wanting it anymore is because I am pissed at their complete incompetence.
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I'll be the first to admit that writing is difficult! It requires much editing.
I think what you want to write is something simple:
Dear Amazon,
On Prime Day (date) I ordered MODEL X for X PRICE. I was sent the wrong phone, twice. I have now been refunded for both incorrect phones, however, I want MODEL X for X price as was advertised and promised.
Then you can go into the lengthier explanation of what has happened although they probably do not care how you got there. At the end, state again what you WANT:
As you can see, I have returned both phones and received refunds. HOWEVER, I ordered X MODEL at X PRICE as advertised and I would like to purchase the correct phone for the correct price. Please me me know how to do so.
By going into lengthy detail on what has happened so far, you will only give them openings to "solve" the problem on their own with things like 5 dollar credits. The more you talk about what happened, the less likely they are to hear what you WANT. They will just assume you are an unhappy customer especially as the discount is probably more than they want to apply. They may still offer other solutions, but the the key is to repeat what you want!
