Quote:
Originally Posted by BearMountainBooks
I can't tell if you have been refunded for both phones or not. The last point makes it sound as though you have been refunded and still have the phone, albeit the wrong phone.
In any of these emails, I think the most important thing is to State a problem and state the resolution you want.
You mention several problems that occurred--and it begins to sound like you want customer service revamped/corrected rather than ... the right phone.
Just my quick take on it. I didn't read it two or three times, but if I'm a busy executive, I want to know what you want. Later, I might have a string of questions as to how you got where you are, but you need to state very clearly upfront what you want and if that thing is the correct phone, say: I was shipped the wrong phone and it has still not been sent. I have been refunded my money (or not). Then you can go on to list the circumstances.
Yes, I could have read through it multiple times to look for the point, but I don't have time...
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I'm going to have to get hubby to write it. It's apparently beyond my capability. (I'm not trying to say you're too hard on me, just that I literally can't do it)
I was refunded for the second phone before I even sent it back because I never should have been charged for it in the first place. The thing about them charging me for the replacement pisses me off because not only should I not have been charged, but if they were to charge me it should have been what I paid for the phone they were replacing.
I no longer have either phone, and it appears that they don't want to send me the correct one. I do have accessories I purchased though. My comment about not wanting it anymore is because I am pissed at their complete incompetence.