Quote:
Originally Posted by Cinisajoy
Let me see if I have this straight,
You bought a phone, they sent the wrong one. You returned said phone or did they send you a replacement and then you returned the phone. (The second one is common to get billed and then when they get the first one back they refund the second order). Understandable too since you have two of their items at the moment.
It was wrong too so you just called to return it.
When did they offer the $5 credit?
So now you just want the cost of the phone or $100 worth of Prime. May I ask why?
Because they don't have the phone you want? Or you just can't get it at the price you wanted?
Because they billed you for the replacement until they got the first one back?
I am really confused.
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I don't have either phone anymore. I sent the back right away. I was also careful not to open the box since the box said which model it was. I wish I hadn't done that now. What I returned can still be sold as new because I didn't open it. After all this crap they don't deserve that. It is not common to be charged for the replacement especially when they are the ones who screwed up. I have never had to return something before I got a replacement.
They have the phone I want they just keep on screwing up. Each CS rep screws it up more. I purchased it at the price I wanted it at, I don't understand why it's a problem to just simply give me what I paid for.
If they would give me the phone free that would be great, but it was expensive.
Also this was sold and shipped by Amazon, not a third party.