Quote:
Originally Posted by Purple Lady
Before I send this off to Jeff Bezos, I wonder if anyone sees anything wrong in what I've written. Either not easy to understand, grammatical problems or anything else. I bought an LG G6 so it's not a cheap phone. I might have given up if it wasn't expensive. It just wouldn't be worth it. Although at this point I don't even want the damn phone anymore.
Here's what I will email to Bezos.
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I can't tell if you have been refunded for both phones or not. The last point makes it sound as though you have been refunded and still have the phone, albeit the wrong phone.
In any of these emails, I think the most important thing is to State a problem and state the resolution you want.
You mention several problems that occurred--and it begins to sound like you want customer service revamped/corrected rather than ... the right phone.
Just my quick take on it. I didn't read it two or three times, but if I'm a busy executive, I want to know what you want. Later, I might have a string of questions as to how you got where you are, but you need to state very clearly upfront what you want and if that thing is the correct phone, say: I was shipped the wrong phone and it has still not been sent. I have been refunded my money (or not). Then you can go on to list the circumstances.
Yes, I could have read through it multiple times to look for the point, but I don't have time...