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Ok I copied your letter into a doc so I can refer to it while I type. Always include order# and date so they can look it up quickly.
Mr Bezos,
I have been a prime member and enjoyed Amazon's customer service for years. I was a bit surprised when I encountered a problem with (Order #), that I received on (date). I ordered (model #), but received (different model#). I contacted customer service by phone on this (date). They sent the wrong model again and charged for the replacement at the current price. They did refund the replacement money on (date). They said they would give me a $5 credit for my trouble but I received a refer-a-friend App credit which I cannot use. I sent this phone back and they did refund my money on (date).
Can you please fix the credit for me?
Can you also look into how many wrong phones were sent out?
Thank you in advance,
Name
Address or e-mail address.
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