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First, if you can call them, do so. I have gotten much better responses when I have called them than when I have used just email. Especially as a prime member.
If you don't get this resolved that way, here are my comments on the email:
I know the OP has been edited but when reading just what is in the OP now, there is not enough information included to get this resolved.
Do you have the first phone still? If not, did you send it back on your $ or did they give a shipping label? What specific model did you order and what exactly did you receive? How and when did you contact them when you realized it was the wrong phone? What did they say? Did they send the replacement prior to receiving the original phone back or did they wait to send it to you until they had received it? What was the second phone you received? And on and on.
As Barry and Blossom said, an outline of exactly what happened is useful here.
Also, in your introduction you say "I have been a prime member for decades and ..." but since Prime was only introduced in 2005 the longest you could have been a member is 12 years, not "decades". Exaggeration is ok sometimes but when you are trying to get something like this resolved it doesn't help. Stick to the facts and make sure you don't omit the pertinent points.
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