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I agree with Blossom. I suggest abandoning what you've written and beginning from scratch, explaining what happened in the beginning, quickly summarizing everything after that and then explaining where things stand now. I would keep it all very simple and use as few words as possible without losing clarity. And I would leave out all mention of your frustration and emotions.
Also I think If you can I'd handle this either on the phone or in chat. I've found that their email support is far less useful. The people on the other end of the phone or chat will be thinking about how to help you with your problem. People reading emails are usually most concerned with getting to the next email.
If the first person you talk with doesn't help, wait a day and begin again with someone else. I sometimes get someone less capable of understanding problems than most.
Also it's worth calling during business hours Monday through Friday. They seem to have their best people there then. And don't be afraid to ask to speak to a supervisor if you don't seem to be getting anywhere with the person you're talking with.
From your description you have a valid issue and it's exactly the sort of thing that Amazon, and most other companies, are eager to fix. Don't let your emotions get in the way.
Barry
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