[Katsunami]

Well... the one thing Dell has still going for it is that they have a user's manual online that describes how to remove the keyboard from the Precision 7510. Shouldn't take more than 15 minutes and some care. You know, they could be such a great brand if they would return to their pre-2008 build quality (especially with regard to keyboards), and actually provide the warranty that's on the receipt.

Even though the keyboard I ordered through E-Bay is already underway, I'm still considering to lodge a complaint with one of the consumer-oriented TV programs in the Netherlands (Kassa), to see if I can draw attention to shit like this.

"Our keyboards don't break. If you've got a broken key, you handled your laptop inappropriately, so it's not covered by warranty."

Morons. You claim to build a workstation class laptop, put a 3 year next business day warranty on it, and then refuse to fix it when customers actually use the machine for 6-10 hours a day? Get lost. This is not a €450 plastic Acer that gets used for e-mail and Facebook half an hour a day. This machine gets more keystrokes and screentime in a 5 working days than what most private/home laptops receive in 5 months. It was built for that. It costs €2K. *USE DURABLE COMPONENTS THAT CAN STAND THAT KIND OF USE!*

Damn, I'm pissed. Not because of the fact that the keyboard broke, nor even the fact that it costs €35 to replace (and 2-3 weeks waiting to get it here from the USA), but because of DELL's *****-up attitude with regard to supporting their top of the line machines. (Nowadays...)