Quote:
Originally Posted by pdurrant
I would not raise other problems in this mail. Stick to just the problem with the phone, so only items 1-4 in your list.
Ignore the problem of the third-party accessory. Annoying to you, not Amazon's problem, IMO, since they would get you the right phone in the end, but you don't want it anymore.
State what resolution you do want. An apology? Compensation?
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I also don't trust them to get me the correct phone. They keep sending me the Tmobile version when I ordered the US unlocked.
Compensation would be good, but I don't know how much to ask for.