Quote:
Originally Posted by Sirtel
Google Play allows refunds too. They have refunded a couple of epubs which could not be opened in ADE. That's an intermittent problem with Google epubs, ADE gives an error message with them. Not all Google epubs, of course, but occasionally it happens. They've always refunded them.
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This happened to me recently for the first time. The process was time-consuming and annoying, as CS kept insisting the problem was either at my end or with ADE, but a look at the ADE and Google forums shows it's a common experience. Once burnt, though; at least now I know and if/when it happens again, I'll go straight to refund and not waste my time looking for a non-existent fix. It's irritating in that if you burn up a promotional credit this way, you don't get it back.