Quote:
Originally Posted by filmo
It is only pre approved answer from their script that seemed to fit your complaint. It will be treated like a survey of Kobo firmware problems that might be fixed if they have enough similar complaints.
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It gets even more laughable - their email to me contained a link to their "Support Site" :
(there is some more in the link after this which I have redacted)
This link gets redirected to the main Kobo front page. I wrote back to them to point this out in the hope that they would either give me a correct link or explain how to "access the question".
Their reply was simply a repeat of what they had said before about being sent to their development team and contained the same broken links.
I get the feeling that they are using a robot, and not a particularly well-programmed one. This stuff does not pass the Turing test.
I now await a reply to my latest that points out that they didn't answer my last email. Let's see what it takes to get the attention of a person who understands English.
BobC