Thread: Troubleshooting Erased books from Kindle after reser are again mysteriously back!
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Old 07-28-2017, 06:31 AM   #4
HarryT
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Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
Can you clarify something, please? Are you seeing the books in the Kindle library, or do you see the actual files there when you connect to your PC with a USB cable and look in the "documents" folder? If you're seeing the files in the folder, then I afraid that, as knc1 said, your flash memory is hosed and you need a new device. Assuming that it's out of warranty, if you phone Kindle Customer Service and explain the situation, they'll almost certainly offer you a discount on a new Kindle.
Last edited by HarryT; 07-28-2017 at 06:51 AM.
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