[DNSB]

Originally Posted by lealla

Thanks DNSB - I suspected as much, but was hoping that an update might just refresh everything and sort itself out. I can see that's unlikely given the likelyhood of a corrupted database.

I have downloaded the link you supplied but am wondering if I should factory reset first, and then install the update - or install update and then factory reset. Which order do you think makes most sense?

Thanks for your help

My personal choice would be a signout/signin first. If that doesn't clear up the database corruption, then do the factory reset. After the signout/signin or factory reset, then do the firmware update on a clean database.