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I know it is surprising in 2009, but many of the smaller online commerce web sites do not have a fully automated ordering system. The orders aren't fulfilled automatically. A person gets an email and has to put the other in some other system. Then, they probably have to go to some other system and update the inventory.
I know it sucks to not get your order in. But alot of people are seem to attribute stuff like this to malice when it is more often due to incompetence.
BOb
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