Thread: Help please - updating to 4.4.9344 has really scrambled my Aura H20!
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Old 07-27-2017, 02:57 AM   #16
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by lealla View Post
I will try to manually install the latest update - just to confirm, it doesn't matter that my device hasn't registered it automatically yet? I don't want to mess up the device further by installing an incorrect update.
It is reasonably safe to manually install the firmware. Kobo rolls it out slowly to start in case there are problems and to balance the load in their servers. This has been out long enough that there does not appear to be any show-stoppers.
Quote:
If that doesn't help, I'll try a factory reset - I'm sad to hear I won't be able to save my information / account settings, but it's more important to me to have the device back up and running. I hope kobo somehow manages to implement a user settings back up/restore option someday.
Kobo sync details of all purchased books to their server. They don't sync anything for sideloaded books. This is a decision they have made. You can use calibre and my Kobo Utilities to sync reading status for any book, but there is nothing particularly good for annotations.
Quote:
I understand that it wasn't the firmware upgrade that scrambled the device, however it seems to have been a trigger for the corruption to either occur or for a previous corruption to reveal itself. I didn't mean to suggest that Kobo is releasing corrupting firmware, rather it was during the timing of updating that my device seems to have become corrupted.

I hadn't updated my kobo for a long time, due to having changed wifi settings a long time ago and neglecting to update the e-reader settings. Perhaps the update was just too big a change and exposed the corruption.

@davidfor - I get the normal "error communicating with device" in Calibre, however once choosing OK, the device shows up as connected, though with apparently no books on the device.
There is no such thing as a 'normal "error communicating with device" in Calibre'. The only one that comes close to that is the message displayed about unsupported firmware. If that is the message you are seeing, it includes instructions to allow calibre to handle the newer firmware. But, the update to calibre to include 4.4.9344 as a supported firmware version came out at most two weeks after that firmware was released. You should upgrade to the latest version of calibre. Though if you wait for this weeks release, it will include the 4.5.x firmware.

If you are getting any other message, it is an error. Click the copy button on the message to copy the error details and post that. I'll have a look and see what can be done.
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