[DNSB]

Originally Posted by lealla

Thanks for all the messages.

I will try to manually install the latest update - just to confirm, it doesn't matter that my device hasn't registered it automatically yet? I don't want to mess up the device further by installing an incorrect update.

As long as you download the correct version for your hardware, there should be no difference to your device between and OTA/Kobo Desktop app update and a manual update. For the original Kobo Aura H2O, you need the mark 5 hardware update. It's download URL is:

Kobo Mark 5 firmware 4.5.9587

Originally Posted by lealla

If that doesn't help, I'll try a factory reset - I'm sad to hear I won't be able to save my information / account settings, but it's more important to me to have the device back up and running. I hope kobo somehow manages to implement a user settings back up/restore option someday.

If the database is already corrupted, the firmware update won't fix it. You will need either a factory reset or to sign out of your Kobo account on the ereader and then sign back in.

Originally Posted by lealla

Thanks again for all the tips, you guys are really helpful

Thanks for the kind words.