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Was the episode pulled from other services as well? Is it possible it was pulled due to a problem with the encoding or something and will be replaced when they upload a new copy to their providers servers?
It's certainly a curious thing and I've heard of it happening at various providers a time or two, but then being replaced after the problems/glitches were fixed.
It is a good reminder that content of this type (digital books, movies/TV, music) can go away (usually because a provider closes) and that providers have more control over things than they do with physical media. TV/Movies probably have the most stringent content licenses for digital content and its use, giving the studios more control than book publishers or music labels with what happens. Did you happen to contact the studio/provider to see what's up? I wouldn't surprised if the response you got from Amazon support is just a generic response for when they don't have an answer about a specific program.
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