Thread: Support update:
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Old 08-10-2006, 02:34 PM   #15
pitcher23 began at the beginning.
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Posts: 138
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Join Date: Mar 2005
Location: New York USA
Well, I finally got my return box, but I am a little confused on how to proceed. Their instructions tell me to :

"Place the white box (with iLiad reader) back into the original parcel received (brown box)."

Now by original do they mean the original brown box my Iliad was shipped in or the brown box that I received today that contained the empty white box?

I have RMA'd items before and they always included a return postage sticker for me to place outside the box. This return had none. Am I supposed to pay for this to be shipped back to them? I don't see anything in the box indicating a postage paid sticker or a new pouch.

Last edited by pitcher23; 08-10-2006 at 02:43 PM.
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