Quote:
Originally Posted by Bugsb
Note: I made sure my Kobo account was set to NZ and the affiliate on the device was Kobo. Still no Overdrive... 
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As Peter said, the firmware is the same no matter where you bought it, and it should be affiliate or location (likely based on IP address) that determines if you have OD showing up or not (I can't remember off the top of my head how it determines). You definitely don't need to add anything to get it if you're in a country with OD available on the Kobo, customer service is wrong on that. Have you tried a factory reset? The other thing to try would be a different affiliate (i.e. Chapters). Do a search and you should be able to find a list of proper affiliate names.
But don't give up, because there is no reason your device shouldn't be able to access Overdrive where it's available through Kobo.