Quote:
Originally Posted by jswinden
It is frustrating whenever you call a CS for almost any device and the first thing they tell you is to do a RESET. There is quite often a better solution than the NUCLEAR one! I always search online for solutions first. Calling CS is always my last option since I will probably get someone in another country who barely speaks English and has no frigging clue about how to solve my issue. I can hear them reading through their cheat sheets to find an answer. I used to write those cheat sheets for CS when I worked for Computer Associates. Chances are you can find an answer researching it yourself faster than the bozos in CS can. Don did the right thing asking in this forum rather than calling CS.
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Trust me. I had already done everything I could find on the net.
I got nice Americans in CS.
Now the last time I had to call Kindle CS was to get a very quick refund on a book. Call went like this:
CS: How can I help you?
Me: I need to return this book.
CS: Can I ask why?
Me: the author asked me to look at the sample and I accidentally clicked buy. He already gave me a copy of his book.
CS: While giggling: the book has been removed, now remember to click sample not buy. He stayed on the line to make sure just the sample went through.