Be careful where you purchase your Kobo Aura One from! I am from NZ but travelling in Italy. I purchased a KA1 looking forward to accessing books from my NZ library using Overdrive. However after starting up the device I couldn't find Overdrive in the Settings menu. I contacted Kobo customer support and after some back and forth chat about the problem was told:
"Some checks was done and we are seeing that the Overdrive, does not come on the device from Italy. The app cannot be added by downloading it. You will need to take the device back to the store for a refund of the device. Upon purchasing a device from a store it should have being checked by you the customer to see if the app was on it since it was from a different country that you are from. That is how the device is sold in countries that does not use Overdrive to access books."
I don't see how I was supposed to know to even ask, the Kobo website only states:
"Get connected to your local public library right from your Kobo Aura ONE with built-in OverDrive.* Set-up is easy and free, all you need is your library card. With one integrated catalogue, Kobo and your Local Library make it easy to search for the eBook you want and choose to borrow or buy, it’s that simple.
*Dependent on library participation, available throughout most public libraries in Canada, the United States, the United Kingdom, Australia and New Zealand. eBook availability will vary based on library."
It only mentions that accessing Overdrive is dependent on library participation, nowhere does it state that Overdrive is only installed on devices sold in these countries and cannot be installed on devices sold in other countries. I can only hope the store will refund me for this device. Needless to say I am EXTREMELY disappointed with my experience with Kobo!!!
Note: I made sure my Kobo account was set to NZ and the affiliate on the device was Kobo. Still no Overdrive...
