Quote:
Originally Posted by garbanzo
I have a Kobo Aura on the latest firmware. My desktop is running Windows 10 Enterprise with all updates current. Macbook running El Capitan, all up to date.
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There was, briefly, quite a while ago, a MacOS that was having trouble recognising Kobo. It may have been an El Capitan, I'm not sure. Is there a reason you're not using Sierra?
(Otherwise: what the others said. Restart both devices, use a different cable, etc.)