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garbanzo · 07-20-2017, 05:50 PM

I have a Kobo Aura on the latest firmware. My desktop is running Windows 10 Enterprise with all updates current. Macbook running El Capitan, all up to date.

Windows: I plug in my reader and get the pop-up on the screen and I hit Connect. Then nothing. No pop-ups about installing drivers. Nothing in Device Manager. Nothing in Drive Manager. Nothing in USBDevView.

Mac: I plug in my reader and get the pop-up on the screen and I hit Connect. Then nothing. I even installed the Kobo desktop software, and it won't recognize my reader.

Is it worth contacting Kobo support about this? I can still load books onto my SD card and read them, I just can't sync with Calibre or anything else, which is disappointing...

07-20-2017, 05:50 PM	#1
garbanzo bean Posts: 82 Karma: 338 Join Date: Feb 2010 Device: Boox Nova 2	Mac & PC won't recognize Kobo I have a Kobo Aura on the latest firmware. My desktop is running Windows 10 Enterprise with all updates current. Macbook running El Capitan, all up to date. Windows: I plug in my reader and get the pop-up on the screen and I hit Connect. Then nothing. No pop-ups about installing drivers. Nothing in Device Manager. Nothing in Drive Manager. Nothing in USBDevView. Mac: I plug in my reader and get the pop-up on the screen and I hit Connect. Then nothing. I even installed the Kobo desktop software, and it won't recognize my reader. Is it worth contacting Kobo support about this? I can still load books onto my SD card and read them, I just can't sync with Calibre or anything else, which is disappointing...