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Do not look in /documents for the problem.
Look at the top of visible USB storage (alongside of /documents).
Can you see any files there with the name pattern: update_*.bin ?
Remove them.
Try again.
If still broke and this IS NOT a jail broken device - -
Put the following flag-filename in the top of visible USB storage (alongside /documents):
DO_FACTORY_RESTORE
All caps, no extension, no contents.
Choose 'Restart' from the pop-up panel.
If the device is jail broken - then the directions are different, do not use the above directions on a jail broken device. (take two aspirins and ask the Kindle developer's corner in the morning.)
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