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The absolute worst CS I had from was BN. I almost feel like they hate customers.
Kobo used to be equally bad but I think they've improved. It's still not great. If you persist and are patient and stubborn you will eventually get what you want but it's like pulling teeth. I think that most of the bad experiences come from the fact that CS is meant to deal with the ebook store and not hardware. And most people call about the latter. If your concern is with the former you'll find it much easier to get results.
Amazon CS is divine. Anything can get resolved in under five minutes on the phone.
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