MobileRead Forums - View Single Post - Desktop App Mac "Network Error" but I Have Net Access

JesseTheK · 07-09-2017, 02:54 PM

On my primary (Admin) user account, I launch a fresh install of Kobo Desktop, click sign in, get error message

Network Error
Oops, something happening to your internet connection. Please check your connection and try again.

All my other apps can connect to the net fine. The iOS Kobo app I read with connects fine.

So I tested this with a fresh user account: installed Kobo from disk image and first launch I'm already signed in.

What lingering file or other mystery is preventing me from signing in on my primary, admin account?

What I've done:

Searched here, found nothing
Used CleanMyMac3 to delete all installations of ADE and Kobo. After this deletion I always empty my trash and reboot.
I have tried reinstalling Kobo many times.
I have tried reinstalling ADE first, with both 2.0 and 3.0 versions, and then reinstalling Kobo.

My setup:
Kobo Mac Desktop 4.4.6339
MacBook Pro (Retina, 13.1" early2015)
2.7 Ghz Intel Core i5
8 gb RAM 1867 Mhz DDR3, 500 gb Flash HD
Intel Iris Graphics 6100 1526 MB
MacOS Sierra 10.12.5

07-09-2017, 02:54 PM	#1
JesseTheK Member Posts: 15 Karma: 10 Join Date: Apr 2011 Location: Wisconsin USA Device: Kobo Libra 2, iPad mini 6, iPhone	fixed! Mac "Network Error" but I Have Net Access On my primary (Admin) user account, I launch a fresh install of Kobo Desktop, click sign in, get error message Network Error Oops, something happening to your internet connection. Please check your connection and try again. All my other apps can connect to the net fine. The iOS Kobo app I read with connects fine. So I tested this with a fresh user account: installed Kobo from disk image and first launch I'm already signed in. What lingering file or other mystery is preventing me from signing in on my primary, admin account? What I've done: Searched here, found nothing Used CleanMyMac3 to delete all installations of ADE and Kobo. After this deletion I always empty my trash and reboot. I have tried reinstalling Kobo many times. I have tried reinstalling ADE first, with both 2.0 and 3.0 versions, and then reinstalling Kobo. My setup: Kobo Mac Desktop 4.4.6339 MacBook Pro (Retina, 13.1" early2015) 2.7 Ghz Intel Core i5 8 gb RAM 1867 Mhz DDR3, 500 gb Flash HD Intel Iris Graphics 6100 1526 MB MacOS Sierra 10.12.5 Last edited by JesseTheK; 08-05-2017 at 01:15 PM. Reason: add the fix!