Quote:
Originally Posted by jswinden
Last night I had a same-day package get delivered to the wrong house, two houses down from mine. I received a text message that it was delivered, could not find it, was annoyed by their foreign CS office with heavy accents that are difficult to understand and a lot of background noise from dozens of cubical chained CS reps talking on the phone, got transferred to a USA Amazon delivery rep, that rep discovered that the delivery guy had been parked two houses down, so she assumed that was where he left the package. She told me she could verify where he went and where he was parked via GPS tracking. (Kind of cool.) She was definitely not happy with him and said she would make sure that never happened again. I could tell by the tone of her voice she was frustrated with the delivery guy. I walked down to the neighbor's house and sure enough my package was there and they were trying to figure out why it got delivered there. So I got it because I quickly called CS and they got to the bottom of it in just minutes. The detour through the India CS center was a complete washout though, as usual. If I had merely entered a "Where is my package" complaint I would have gotten the canned message that if it doesn't arrive by a certain date contact us. By calling, demanding a transfer to USA CS center, and talking in person to a rep, I located the package within 15 minutes.
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I had to do that one day too.
I saw the UPS truck go by as I was letting the plumbers in at that moment. Within 15 minutes another UPS driver found it and delivered it to my door. He had been doing the pickup at a UPS drop off center.