Quote:
Originally Posted by davidfor
This something I've never understood, but maybe it's something different in the Australian consumer laws. If I buy something and it doesn't work, it's the responsibility of the seller to fix the problem, not the manufacturer. To me, the last thing you did is what you should have done first.
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WHSmiths in the UK tried to fob me off when I had an issue with original Glo years ago. I said my contract is with you, not Kobo, they soon changed their tune.
Anything over £100 I also pay on my credit card, as under the Sales of Goods Act they are jointly liable with the retailer. When I was given the run around by an online retailer over a faulty LCD TV, I rang my card provider up and said you sort it out. Card provider rang me back a couple of hours later, new TV on the way.