Thread: Aura One return dupe?
View Single Post
Old 07-07-2017, 01:00 AM   #6
davidfor
Grand Sorcerer
davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.
 
Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by KipPrdy View Post
Hmmmm... Doesn't mean it's not a high failure rate.

The fact that many people don't have a problem doesn't mean there's not a high failure rate. If 10,000 people something, and one thousand don't have a problem, that's a high failure rate, even if those one thousand don't post.

Even if only 1,000 have a problem, that's still a high failure rate, even if the other 9,000 didn't post.

Should be obvious.

As I said, it SEEMS like they're having a high failure rate - I don't know what the actual failure rate. Maybe somebody else knows for sure?
No, we have no idea. Or, at least, I have never seen any numbers from Kobo, Amazon or any of the other ereader manufacturers. As they continue to be in business, the failure rates must be, in their opinion, reasonable. Until I see otherwise, I'll stick with the idea that the people with problems are making more noise than the ones without. I don't think the failure rate is to bad.
Quote:

I also know, which is what I posted about, that the customer service reply was unacceptable - a new product fails, and... we'll send you a replacement weeks later.

That's what I was wondering about. Seems like a pretty bad deal for me - would make a lot more sense just to return the dead one and buy a whole new one.

However, I called Indigo in Canada and they were much more reasonable: they immediately dispatched a replacement and trust me to return the dead one. Closer to what you'd reasonably expect.
This something I've never understood, but maybe it's something different in the Australian consumer laws. If I buy something and it doesn't work, it's the responsibility of the seller to fix the problem, not the manufacturer. To me, the last thing you did is what you should have done first.
davidfor is offline   Reply With Quote