|
Hmmmm... Doesn't mean it's not a high failure rate.
The fact that many people don't have a problem doesn't mean there's not a high failure rate. If 10,000 people something, and one thousand don't have a problem, that's a high failure rate, even if those one thousand don't post.
Even if only 1,000 have a problem, that's still a high failure rate, even if the other 9,000 didn't post.
Should be obvious.
As I said, it SEEMS like they're having a high failure rate - I don't know what the actual failure rate. Maybe somebody else knows for sure?
I do know that I've had it for less than two weeks and it died, something five Kindles over several years never did, never even had a malfunction of any sort despite a taking them all over the world - Kobo hasn't gone anywhere quit.
I also know, which is what I posted about, that the customer service reply was unacceptable - a new product fails, and... we'll send you a replacement weeks later.
That's what I was wondering about. Seems like a pretty bad deal for me - would make a lot more sense just to return the dead one and buy a whole new one.
However, I called Indigo in Canada and they were much more reasonable: they immediately dispatched a replacement and trust me to return the dead one. Closer to what you'd reasonably expect.
|