MobileRead Forums - View Single Post - Amazon CS

stumped · 07-04-2017, 01:47 PM

One advantage of mail is that you can include specific url links to supporting evidence at their Web site.
Like
https://www.amazon.co.uk/gp/video/de...&pf_rd_t=12806
Which is not something you'd want to dictate over the phone
That is a course detail, page proving that some episodes have no captions.

Another is that it creates an evidence trail for the summary email to Jeff at amazon, which will be the next step.
I have not found calling to be any more effective than mail. You still get a random unconvincingly over friendly 1st line cs who has not read the case notes, maybe with an incomprehensible accent also. Maybe the usa experience is better. I don't think the UK site has cs based in my country.

07-04-2017, 01:47 PM	#5
stumped Wizard Posts: 3,305 Karma: 10259306 Join Date: May 2016 Device: kobo forma, Kobo Libra, Huawei media Tab, fire HD10, PW3 HDX8.9,	One advantage of mail is that you can include specific url links to supporting evidence at their Web site. Like https://www.amazon.co.uk/gp/video/de...&pf_rd_t=12806 Which is not something you'd want to dictate over the phone That is a course detail, page proving that some episodes have no captions. Another is that it creates an evidence trail for the summary email to Jeff at amazon, which will be the next step. I have not found calling to be any more effective than mail. You still get a random unconvincingly over friendly 1st line cs who has not read the case notes, maybe with an incomprehensible accent also. Maybe the usa experience is better. I don't think the UK site has cs based in my country. Last edited by stumped; 07-04-2017 at 01:51 PM.