[stumped]

an amzon question, not a fire tablet question as such:
I have for weeks been askgin them to fix missing captions on some shows
& I ahve a huge collection of IDENTICAL replise, like this.
ar these bots, or mornoic cut and pastes. how do I cut through / escalate as I have dozens of these over 5 weeks, all relating to the same topis:

"I'd like to advise that your query is still being investigated.

I’ve followed this up with the technical team to update us with a resolution as soon as possible.

Please accept my apologies for this delay. Although we try to complete our research within 1 to 2 business days, sometimes it may take slightly longer. Please be assured that we shall contact you shortly with further information.

Thank you for your continued patience and understanding in this matter. "
from a variety of bots?. some have appeared multiple times . the cast includes..


Warmest regards,
Huwaida H.

Warmest regards,
Joseph GS

Warmest regards,
Neelima

Warmest regards,
Uma R

Warmest regards,
Ahmed J.

Warmest regards,
Raja vinothini.D

Warmest regards,
Sarin S