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My case had a happy ending. A month after sending the M96 to ereader-store.de they replied, and a few days later my ebook was back via UPS.
As other members of this forum noted, I suspect posting here helped to move my case forward. They seem to be kind people, just not that streamlined.
It remains a mystery to me, what exactly was broken. Maybe it was just a matter of pressing the reset button, absent from the exterior of the device. In fact, they apologized for the delay and did not charge me anything! I am glad to have it back ^_^
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